we bring live to life
Our values
Our vision is to be Europe’s most successful live events business, operating leading leisure, entertainment and business destinations.
To help us bring this vision to life, everything we do is underpinned by our three values and these are what drive the culture of our business.
Customer
Customers are why we are here - every one of them matters. We strive to make every customer experience a great one so they will want to come back.
We are all welcoming hosts. We understand our customers’ needs and we are proactive in serving them. We always make time for our customers; we look to help them whenever we can and we search for positive outcomes for them. When we do this, our customers will choose to come back. They will become advocates for us, spread the word and help us attract new customers. They will give us valuable feedback, which we will use to continuously improve our service.
Teamwork
We all work together, putting our heart and soul into our jobs. We take our share of the collective responsibility to deliver to each other and our customers.
We are proud to say where we work and who we work with. We are supportive of our team members and we share our knowledge. We are straightforward and honest with our customers and each other and we take responsibility for our customers’ experience. As a result, everyone will work well together and know the part they have to play; we will get to know our colleagues better and know with certainty that they support us, pitching in when the going gets tough. We will be known as seamless teams.
Spirit
We have a hunger and determination to compete and to deliver results. We look to get the most out of every opportunity for our customers and ourselves.
We are brave and push the boundaries responsibly. We set high standards and then achieve them. We have a desire and commitment to succeed. Our spirit will help us achieve commercial success will give us a formidable reputation with our competitors.
Recognising our shining stars
Stars - the NEC Group’s recognition scheme was created to celebrate and reward the people that work in our business and live our values.
How does it work?
Every day someone at the NEC Group works a little bit harder to deliver extraordinary service. It might be by helping out a colleague, accepting a challenge with spirited enthusiasm, or by setting the bar a little higher for a project and reaching it.
When we see our values being lived and we think a colleague deserves to be recognised, we can do it through our Stars programme.
• Send an e-card: whether it’s a happy birthday or a thank you for doing a great job, we have a range of e-cards that employees are encouraged to send to each other.
• Recognise: all colleagues are eligible to nominate and receive all levels of recognition – from a superstar award to a megastar award!
• Milestones: we want to recognise the contribution that colleagues make to our business not just on a day to day basis, but also year to year. We are hugely thankful for the on-going loyalty and commitment demonstrated by our employees and we aim to celebrate these milestone anniversaries.
• Annual Awards: every year a few outstanding individuals and teams will be considered for one of our Stars Annual Awards. The winners will be those who lead by example and who live our values every day. Nominations can come from any colleague and will be reviewed by a committee and approved by the Executive Board. The Stars Annual Awards take place in December as part of an end-of-year celebration and staff party.
CAREER OPPORTUNITIES AT THE NEC GROUP
Talented individuals who live our values can go as far and as fast as their ambition and ability take them at the NEC Group – view our latest NEC Group, Service Partner vacancies and opportunities here.
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Employee Commitments
Talented individuals who live our values can go as far and as fast as their ambition and ability take them at the NEC Group – view our latest NEC Group, Service Partner vacancies and opportunities here.
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APPRENTICESHIPS
We have a growing apprenticeship scheme, benefiting local young people.
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